Please note that credit card payments for Tour Guanacaste are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as TOURGUANACASTE on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to firstname.lastname@example.org for all inquiries regarding your credit card payments and chargebacks.
The Client acknowledges that the nature of Product tours is adventurous and may involve a significant amount of risk to the Clients’ health and/or safety. The Client hereby assumes all such risk and does hereby release Tour Guanacaste from all claims and causes of action arising from any damages or injuries or death resulting from these risks inherent in travel, visiting foreign destinations, and participating in adventurous activities such as those included in product itineraries.
Accommodation, transportation, activities and excursions, and other components of Tour Guanacaste products will be arranged by Tour Guanacaste with suppliers local to the region where the product operates, who may themselves engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation, and transport in some countries where Product tours take place are often lower than comparable standards than what the Client may reasonably expect in their home country or region. Tour Guanacaste at all times endeavors to appoint reputable and competent local suppliers and to comply with all applicable laws and regulations concerning health and safety in the regions where product tours operate. The terms and conditions of all suppliers of product components will be applicable to the product component provided by such supplier and are expressly incorporated into these Terms and Conditions. These may limit or exclude the liability of the supplier. The liability of Tour Guanacaste will not exceed that of any supplier of any product component. The components that make up each product tour shall be regarded as having been satisfactorily performed and delivered solely in reference to the regulations and laws concerning health and safety in the applicable jurisdiction where such component is operated.
The Client acknowledges by booking a product and/or agreeing to travel with Tour Guanacaste that the nature of this type of travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the product and/or itinerary by Tour Guanacaste. The Client acknowledges their understanding of the route, schedules, itineraries, amenities, and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the product will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Tour Guanacaste.
At all times the decision of Tour Guanacaste’ Tour Leader or other designated representative will be final on all matters regarding the safety and well being of the clients and operational requirements of the product tour. By traveling with Tour Guanacaste, the client agrees to abide by the authority of the tour leader or designated representative. The client must at all times strictly comply with all applicable laws and regulations of all countries and regions visited on the applicable product tour. If the client is affected by any condition, medical or otherwise, that might affect client’s ability to travel or participate in adventure travel activities, client’s enjoyment of the product tour being booked, the ability to travel or enjoyment of any other clients on the product tour, or the treatment to be administered to the client in any emergency situation, the client must advise Tour Guanacaste at the time of booking and complete a medical form provided by Tour Guanacaste, along with any other documents reasonably requested by Tour Guanacaste to ensure the health and safety of all clients who travel with Tour Guanacaste.
Clients agree that they are responsible for any costs incurred by Tour Guanacaste, Tour Guanacaste’ suppliers, or Tour Guanacaste’ partners, as a result of damage, destruction, theft, or excess cleaning fees related to client’s accommodation, transport, rentals, or other use of facilities while on Tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a Tour Guanacaste’ representative as soon as possible upon discovery by the client.
Client agrees to take all prudent measures in relation to their own safety while on any Tour Guanacaste tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to client health and safety. Tour Guanacaste shall not be liable for any failure on the client’s part to comply with this paragraph.
The client gives permission to take and use photographic and moving images, pictures and videos of tour products offered including individual and group participation in activities and to use client photographic or moving image likeness for marketing purposes. Client does agree that the above mentioned photographs and any reproductions shall be deemed to represent an imaginary person, and further agree that the Photographer or any person authorized by or acting on his or her behalf may use the above mentioned photographs or any reproductions of them for any advertising purposes or for the purpose of illustrating any wording, and agree that no such wording shall be considered to be attributed to me personally unless my name is used. Provided my name is not mentioned in connection with any other statement or wording which may be attributed to me personally, I undertake not to Prosecute or to institute proceedings, claims or demands against either the Photographer or his or her agents in respect of any usage of the above mentioned photographs. I hereby release the photographer named above from all claims and liability relating to images, video or photographs taken of me.
Customer, client and or guests acknowledge that the "service" being provided is that of customer service, tourism and concierge services. The guest acknowledges that all and any confidential pricing and privileged customer service and concierge email, chat, phone and all other communications are considered to be part of the "service". By requesting and or booking an activity the client understands that the service provided takes place at a certain point in time and cannot be reversed. This includes time spent by our booking platforms, systems and with concierge representatives in the performance of their assigned duties. The services provided include but are not limited to communication with guests, arrangement of tours and activities, preparation of directions, preparation of details and instructions, checking on availability, confirming tours, transport and activities, communication with tour and activity providers and any other time based service related to the organization of the guest activities. The client understands and agrees that by requesting and engaging in our customer service the client's understanding of that service is considered as having been provided.