Please note that credit card payments for Tour Guanacaste are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as TOURGUANACASTE on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to firstname.lastname@example.org for all inquiries regarding your credit card payments and chargebacks.
Thank you for taking the time to read and agree to our terms and conditions. Please, if you do not agree with any part of these terms and conditions contact us before making a booking.
At Tour Guanacaste, your personal safety and the safety of our staff and providers are our utmost priority.
Tours and activities are quoted in USD cash. To confirm your reservation we do ask for a deposit via credit card. The balance is paid in cash to your tour guide. Credit card payments are not always available at the tour start point. Credit cards can usually be accepted at the tour start point however there is a fee of 13%-23% to process them.
The enjoyment of your tour and activity is also our most important priority as well as ensuring you have a pleasant and wonderful experience while you are travelling with us.
In order to ensure you are provided the best experience possible we ask that you follow our instructions when booking and reserving with us.
Credit card payments are processed online therefore as part of our KYC (Know Your Customer) process we may ask that the cardholder provide us a copy of their government issued ID to verify their identity.
We ask that you bring a copy of your ticket to your tour and activity start time and location. You can bring an electronic copy of your ticket.
For out of local area tours and long-distance transportation tours there will be a minimum number of people to form a group. If the minimum people are not reached participants may purchase additional seats to make up the difference or we may combine you together with another group.
For local activities Tour Guanacaste recommends that you use your own transportation to reach our tour provider offices and destinations for local tours. If you require local transportation we are happy to arrange it however there will be an additional charge based on your pick up and drop off location.
Neither Tour Guanacaste nor its authorized agents shall offer or pay any discounts or refunds for missed or unused services that were missed or unused by the client due to no fault of Tour Guanacaste, its agents, or representatives. [agree]
Credit Card Payments are final. By agreeing to our terms and conditions, the client agrees that they will not initiate any type of credit card charge-back and acknowledges that by doing so legal action will be taken to recover the funds. [agree]
Rain Policy: Neither Tour Guanacaste nor its authorized agents shall offer or pay any discounts or refunds for missed or unused services due to rain. Neither Tour Guanacaste nor its authorized agents will cancel tours and activities due to rain.
By using Tour Guanacaste's Online booking system customers are agreeing to at all times act in good faith regarding communication with the provider and settlement of any potential disputes. If a dispute arises, the customer agrees to communicate this to the tour provider immediately.
Social media opinions reviews and feedback: Customer acknowledges the importance and value of Social Media platforms to Tour Guanacaste and it's business partners and agrees to write an honest review and enter into a fair dialog, communication, and dispute resolution process giving Tour Guanacaste ample opportunity to resolve any outstanding issues before posting any negative or derogatory opinions of the company on user-generated social media platforms such as TripAdvisor, Google, Facebook and/or other user-generated content websites.
The Client acknowledges that the nature of Product tours is adventurous and may involve a significant amount of risk to the Clients’ health and/or safety. The Client hereby assumes all such risk and does hereby release Tour Guanacaste from all claims and causes of action arising from any damages or injuries or death resulting from these risks inherent in travel, visiting foreign destinations, and participating in adventurous activities such as those included in product itineraries.
Accommodation, transportation, activities and excursions, and other components of Tour Guanacaste products will be arranged by Tour Guanacaste with suppliers local to the region where the product operates, who may themselves engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation, and transport in some countries where Product tours take place are often lower than comparable standards than what the Client may reasonably expect in their home country or region. Tour Guanacaste at all times endeavors to appoint reputable and competent local suppliers and to comply with all applicable laws and regulations concerning health and safety in the regions where product tours operate. The terms and conditions of all suppliers of product components will be applicable to the product component provided by such supplier and are expressly incorporated into these Terms and Conditions. These may limit or exclude the liability of the supplier. The liability of Tour Guanacaste will not exceed that of any supplier of any product component. The components that make up each product tour shall be regarded as having been satisfactorily performed and delivered solely in reference to the regulations and laws concerning health and safety in the applicable jurisdiction where such component is operated.
The Client acknowledges by booking a product and/or agreeing to travel with Tour Guanacaste that the nature of this type of travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the product and/or itinerary by Tour Guanacaste. The Client acknowledges their understanding of the route, schedules, itineraries, amenities, and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the product will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Tour Guanacaste.
At all times the decision of Tour Guanacaste’ Tour Leader or other designated representative will be final on all matters regarding the safety and well being of the clients and operational requirements of the product tour. By traveling with Tour Guanacaste, the client agrees to abide by the authority of the tour leader or designated representative. The client must at all times strictly comply with all applicable laws and regulations of all countries and regions visited on the applicable product tour. If the client is affected by any condition, medical or otherwise, that might affect client’s ability to travel or participate in adventure travel activities, client’s enjoyment of the product tour being booked, the ability to travel or enjoyment of any other clients on the product tour, or the treatment to be administered to the client in any emergency situation, the client must advise Tour Guanacaste at the time of booking and complete a medical form provided by Tour Guanacaste, along with any other documents reasonably requested by Tour Guanacaste to ensure the health and safety of all clients who travel with Tour Guanacaste.
Clients agree that they are responsible for any costs incurred by Tour Guanacaste, Tour Guanacaste’ suppliers, or Tour Guanacaste’ partners, as a result of damage, destruction, theft, or excess cleaning fees related to client’s accommodation, transport, rentals, or other use of facilities while on Tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a Tour Guanacaste’ representative as soon as possible upon discovery by the client.
Client agrees to take all prudent measures in relation to their own safety while on any Tour Guanacaste tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to client health and safety. Tour Guanacaste shall not be liable for any failure on the client’s part to comply with this paragraph.
The client gives permission to take and use photographic and moving images, pictures and videos of tour products offered including individual and group participation in activities and to use client photographic likeness for marketing purposes.