Terms and conditions

Credit card payments in favor of The Good Robot Company Dos Mil Diecisiete S.A. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TOUR GUANACASTE on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

We ask that every client fully confirms their activity by reading and agreeing to our terms and conditions by signing their waiver at the following link https://www.smartwaiver.com/v/tourguanacaste

Thank You for taking the time to read and agree to our terms and conditions. At Tour Guanacaste your safety is our most important priority as well as ensuring you have a pleasant experience visiting Guanacaste, Costa Rica.

We ask that you bring a copy of your ticket to your tour and activity start time and location. You can either bring a paper or electronic copy. 

While we do our best to make sure your activity goes as planned and as advertised we ask that you remain flexible if your activity does not go exactly as anticipated. This might include delays in your tour start time, delays in pick up times or delays while your guides are preparing for your tour. Here in Costa Rica infrastructure problems, weather and other variables can sometimes delay or even at times cancel tours and activities. At Tour Guanacaste we do everything in our power to plan and anticipate for such things and 99% of all of our tours go off without a hitch, if however there are delays we will do our best to accommodate you and ask that you are flexible should there be changes to your tour schedule.

Tours and activities are not considered confirmed until the client has purchased the activity, received a confirmation number and has agreed to and signed our Waiver with Terms and Conditions.

For long distance tours there is a four person minimum to form a group and your tour may be combined with another group to make up a minimum of four persons or more. 

Tour Guanacaste recommends you use your own transportation to reach our tour provider offices for local tours. If you require transportation we are happy to arrange it however there will be an additional fee based on your pick up and drop off location.

Neither Tour Guanacaste nor its authorized agents shall offer or pay any discounts or refunds for missed or unused services which were missed or unused by the client due to no fault of Tour Guanacaste, its agents, or representatives.

Credit Card Payments are final. By agreeing to these terms and conditions client agrees that they will not initiate any form of credit card charge-back and acknowleges that by doing so charge-back and collection fees will have the right to be assesed.

By using Tour Guanacaste's Online booking system customer is agreeing to at all times act in good faith regarding communication with provider and settlement of any potential disputes. If a dispute arises customer agrees to abide by binding arbitration according to Costa Rica Law and established local business best practices.

Social Media Opinions reviews and feedback: Customer acknowledges the importance and value of Social Media platforms to Tour Guanacaste and it's business and agrees to enter into a fair dialog, communication and dispute resolution process giving Tour Guanacaste an opportunity to resolve any outstanding issues before posting any negative or derogatory opinions of the company on social media platforms such as TripAdvisor, Google, Facebook and other user generated content websites.

The Client acknowledges that the nature of Product tours is adventurous and may involve a significant amount of risk to Clients’ health and/or safety. The Client hereby assumes all such risk and does hereby release Tour Guanacastes from all claims and causes of action arising from any damages or injuries or death resulting from these risks inherent in travel, visiting foreign destinations, and participating in adventurous activities such as those included in product itineraries.

Accommodation, transportation, activities and excursions, and other components of Tour Guanacaste Products will be arranged by Tour Guanacaste with suppliers local to the region where the Product operates, who may themselves engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation and transport in some countries where Product tours take place are often lower than comparable standards than what the Client may reasonably expect in their home country or region. Tour Guanacaste at all times endeavors to appoint reputable and competent local suppliers and to comply with all applicable laws and regulations concerning health and safety in the regions where Product tours operate. The terms and conditions of all suppliers of Product components will be applicable to the Product component provided by such supplier and are expressly incorporated into these Terms and Conditions. These may limit or exclude liability of the supplier. The liability of Tour Guanacaste will not exceed that of any supplier of any Product component. The components that make up each Product tour shall be regarded as having been satisfactorily performed and delivered solely in reference to the regulations and laws concerning health and safety in the applicable jurisdiction where such component is operated.

The Client acknowledges by booking a Product and/or agreeing to travel with Tour Guanacaste that the nature of this type of travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the Product and/or itinerary by Tour Guanacaste. The Client acknowledges their understanding that the route, schedules, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the Product will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Tour Guanacaste.

At all times the decision of Tour Guanacaste’ Tour Leader or other designated representative will be final on all matters regarding safety and well being of Clients and operational requirements of the Product tour. By travelling with Tour Guanacaste, the Client agrees to abide by the authority of the Tour Leader or designated representative. The Client must at all times strictly comply with all applicable laws and regulations of all countries and regions visited on the applicable Product tour. If the Client is affected by any condition, medical or otherwise, that might affect Client’s ability to travel or participate in adventure travel activities, Client’s enjoyment of the Product tour being booked, the ability to travel or enjoyment of any other Clients on the Product tour, or the treatment to be administered to the Client in any emergency situation, the Client must advise Tour Guanacaste at the time of booking and complete a medical form provided by Tour Guanacaste, along with any other documents reasonably requested by Tour Guanacaste to ensure the health and safety of all Clients who travel with Tour Guanacaste.

Clients agree that they are responsible for any costs incurred by Tour Guanacaste, Tour Guanacaste’ suppliers or Tour Guanacaste’ partners, as a result of damage, destruction, theft, or excess cleaning fees related to Client’s accommodation, transport, rentals or other use of facilities while on Tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a Tour Guanacaste’ representative as soon as possible upon discovery by the Client.

Client agrees to take all prudent measures in relation to their own safety while on any Tour Guanacaste Tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to Client health and safety. Tour Guanacaste shall not be liable for any failure on the Client’s part to comply with this paragraph.

Client gives permission to take photographic pictures and videos of tour products offered including individual and group participation in activities and to use client photographic likeness for marketing purposes, and any other lawful purposes.

Privacy Policy Effective date: August 23, 2017

Tour Guanacaste ("us", "we", or "our") operates the www.tourguanacaste.com website (the "Service").

Our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.tourguanacaste.com

Information Collection And Use We collect several different types of information for various purposes to provide and improve our Service to you.Types of Data Collected

Personal Data. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Use of Data

Tour Guanacaste uses the collected data for various purposes:

To provide and maintain the Service

To notify you about changes to our Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer care and support

To provide analysis or valuable information so that we can improve the Service

To monitor the usage of the Service

To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Costa Rica and choose to provide information to us, please note that we transfer the data, including Personal Data, to Costa Rica and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Tour Guanacaste will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Tour Guanacaste may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation

To protect and defend the rights or property of Tour Guanacaste

To prevent or investigate possible wrongdoing in connection with the Service

To protect the personal safety of users of the Service or the public

To protect against legal liability

Security Of Data: The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers: We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used: These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.