Terms and conditions - Tour Guanacaste, bringing Costa Rica to Life! Serving all hotels, resorts and vacation rentals in Costa Rica.
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Terms and conditions

Please note that credit card payments for Tour Guanacaste are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as TOURGUANACASTE on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Thank you for your reservation! We look forward to serving you! In order to provide guests and clients with the lowest possible prices and the best possible experience, tours and activities costs are quoted in USD cash. Credit card networks, internet & mobile app payments are not always available at the tour start point. If and when credit cards can be accepted at the tour start point a fee of up to 23% may be added to process the transaction. Customers may also be asked to provide a copy of a government issued photo ID. If you have any questions please contact us before tour start time and we will assist you in any way possible to ensure your experience is the best it can possibly be.

Neither the Tour Company nor its authorized agents shall offer or pay any discounts or refunds for missed or unused services by the client due to no fault of the Tour Company, its agents, or representatives. Neither the Tour Company nor its authorized agents shall offer or pay any discounts or refunds for missed or unused services due to weather and/or environmental conditions, traffic delays, missed start times, late arrival or any other factors on the ground affecting the client, at the time of the activity, that are beyond the reasonable control of the Tour Company.

Cancelation policy: Neither the Tour Company nor its authorized agents shall cancel tours, activities or transportation unless conditions are deemed otherwise by the Tour Company as unsafe to operate or unforeseen circumstances arise to prompt the cancellation or rescheduling of the activity. In the event of a guest cancellation neither the Tour Company nor its authorized agents shall offer or pay any discounts or refunds for canceled or no-shows for requested services because of a guest cancellation on behalf of the client due to no fault of the Tour Company, its agents, or representatives.

Credit Card payments are final. Client agrees not to initiate any type of credit card dispute or chargeback. Open disputes shall be retracted and closed immediately in favor of the Tour Company and/or it's agents and representatives. The client acknowledges that if a credit card dispute or chargeback is opened: the client, cardholder and issuing bank will be held responsible for any fees and penalties related to the recovery of the charged back funds. These fees can include actual time spent, court fees, legal costs, collection fees, interest payments on the full amount, travel expenses, meals and accommodation necessary to dispute the chargeback, penalties and fines and all and any other costs associated with defending against and disputing the chargeback.

Customers agree to at all times act in good faith regarding communication with the provider. If a complaint, disagreement or dispute arises, the customer agrees to communicate this to the Tour Company and the tour provider immediately in writing. Customer agrees to give the Tour Company reasonable time to respond to questions and /or concerns and to resolve any issues. Customers acknowledge and agree to enter into a "Fair and Respectful Dialogue" before making accusations, assumptions or posting any negative opinions of the company on user-generated social media platforms. "Fair and Respectful Dialogue" is a respectful, structured way of handling and resolving the differences of opinion that can occur before, during or after tours, activities and/or transportation. The dialogue is professional in manner and free of any insults, accusations or prejudgment. A respectful and polite tone is used by both parties.


The client acknowledges that the nature of product tours is adventurous and may involve a significant amount of risk to the clients’ health and/or safety. The client hereby assumes all such risk and does hereby release the Tour Company from all claims and causes of action arising from any damages or injuries or death resulting from these risks inherent in travel, visiting foreign destinations, and participating in adventurous activities such as those included in product itineraries. The client assumes all risk and agrees not to hold the Tour Company nor its authorized agents nor it’s local operators and/or sub-contractors responsible or liable for any actual or perceived physical or mental damages, injuries or death resulting from and/or participating in tours, adventures, activities, transport or any other component of the services provided.

Accommodation, transportation, activities and excursions, and other components of the Tour Company products will be arranged by the Tour Company with suppliers local to the region where the product operates, who may themselves engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation, and transport in some countries where product tours take place are often lower than comparable standards than what the client may reasonably expect in their home country or region. The Tour Company at all times endeavors to appoint reputable and competent local suppliers and to comply with all applicable laws and regulations concerning health and safety in the regions where product tours operate. The terms and conditions of all suppliers of product components will be applicable to the product component provided by such supplier and are expressly incorporated into these Terms and Conditions. These may limit or exclude the liability of the supplier. The liability of the Tour Company will not exceed that of any supplier of any product component. The components that make up each product tour shall be regarded as having been satisfactorily performed and delivered solely in reference to the regulations and laws concerning health and safety in the applicable jurisdiction where such component is operated.

The client acknowledges by booking a product and/or agreeing to travel with the Tour Company that the nature of this type of travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the product and/or itinerary by the Tour Company. The client acknowledges their understanding of the tour, activity, equipment, technology, mechanical machinery used, routes and maps followed, schedules, itineraries, amenities, and mode of transport may be subject to change and alteration without prior notice due to circumstances or events, which may include sickness, mechanical breakdown, incidents in the location where the product will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather, pandemic restrictions, labour disputes, transport delays and cancellations, traffic and road conditions, environmental concerns and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of the Tour Company.

At all times the decision of the Tour Company, its authorized agents, it’s local operators and/or sub-contractors Tour Leaders or other designated representative will be final on all matters regarding the safety and well being of the clients and operational requirements of the product tour. By traveling with the Tour Company, the client agrees to abide by the authority of the tour leader or designated representative. The client must at all times strictly comply with all applicable laws and regulations of all countries and regions visited on the applicable product tour. If the client is affected by any condition, medical or otherwise, that might affect client’s ability to travel or participate in adventure travel activities, client’s enjoyment of the product tour being booked, the ability to travel or enjoyment of any other clients on the product tour, or the treatment to be administered to the client in any emergency situation, the client must advise the Tour Company at the time of booking and complete a medical form provided by the Tour Company, along with any other documents reasonably requested by the Tour Company to ensure the health and safety of all clients who travel with the Tour Company.

The clients agree that they are responsible for any costs incurred by the Tour Company, the Tour Company’ suppliers, or the Tour Company’ partners, as a result of damage, destruction, theft, or excess cleaning fees related to client’s accommodation, transport, rentals, or other use of facilities while the service is being provided. Clients agree to immediately report any pre-existing damage of this and any other kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a the Tour Company’ representative as soon as possible upon discovery by the client.

The client agrees to take all prudent measures in relation to their own safety while on any the Tour Company product tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, facemasks, and obeying all posted signs and warnings in relation to client health and safety. The Tour Company shall not be liable for any failure on the client’s part to comply with this paragraph.

The client gives permission to take and use photographic and moving images, pictures and videos of company products offered including individual and group participation in activities and to use client photographic or moving image likenesses for marketing purposes. The Client does agree that the above mentioned photographs and any reproductions shall be deemed to represent an imaginary person, and further agree that the photographer or any person authorized by or acting on the Tour Company behalf may use the above mentioned photographs or any reproductions of them for any advertising purposes or for the purpose of illustrating any wording, and agree that no such wording shall be considered to be attributed to the client personally unless their name is used. The client undertakes not to prosecute or to institute proceedings, claims or demands against either the Tour Company, photographer or his or her agents in respect of any usage of the above mentioned photographs. The Client hereby releases the photographer from all claims and liability relating to images, video or photographs taken of the client.

Customer, client and or guests acknowledge that the "service" being provided is that of customer service, tourism and concierge services. The guest acknowledges that all and any confidential pricing and privileged customer service and concierge email, chat, phone and all other communications are considered to be part of the "service". By requesting and or booking an activity the client understands that the service provided takes place at a certain point in time and cannot be reversed. This includes time spent by our booking platforms, systems and with concierge representatives in the performance of their assigned duties. The services provided include but are not limited to communication with guests, arrangement of tours and activities, preparation of directions, preparation of details and instructions, checking on availability, sending of emails and other forms of electronic communication, messaging providers and local suppliers, confirming tours, transport and activities, communication with tour and activity providers and/or any other time based service related to the preparation and organization of the guest activities. The client understands and agrees that by requesting and engaging in the Tour Company customer service the client's understanding of that service is considered as having been provided.

 

All reports, files and other documents prepared and submitted by client and /or Tour Company shall be complete and shall be carefully checked by the person identified as the client as project manager and key personnel attached hereto, prior to submission to the Tour Company. Client agrees that the Tour Company’s review is discretionary and client shall not assume that the Tour Company will discover errors and/or omissions. If the Tour Company discovers any errors or omissions prior to approving the client's reports, files and other written documents, the reports, files or documents will be returned to the client for correction. Should the Tour Company or others discover errors or omissions in the reports, files or other written documents submitted by the client after the Tour Company’s approval thereof, the Tour Company’s approval of client’s reports, files or documents shall not be used as a defense by client in any action between the Tour Company and client, and the reports, files or documents will be returned to client for correction.

 

You are consenting to the use of your electronic signature in lieu of an original signature on paper. By using our reservation platform, you agree with our terms and conditions. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.