Terms and conditions - Tour Guanacaste, bringing Costa Rica to Life! Serving all hotels, resorts and vacation rentals in Costa Rica.
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Terms and conditions

Please note that credit card payments for Tour Guanacaste are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as TOURGUANACASTE on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to support@payyo.ch for all inquiries regarding your credit card payments and chargebacks.

Welcome! We are delighted that you have chosen us and placed your trust in our services. Our goal is to provide you with the best possible experience at the most affordable prices. To ensure a smooth and hassle-free experience, please take a moment to carefully review our Terms & Conditions before making a reservation. By booking a tour or travel product with us, you are agreeing to the applicable Terms in effect at the time of your booking. These Terms are a legally binding agreement.

If you have any questions or concerns before your tour, please don't hesitate to reach out to us. We are committed to providing you with the best possible experience and will assist you in any way we can. On the day of your tour, activity, or transportation, please bring a copy of your ticket. You can present an electronic version on your phone or another device, or you can print a paper copy. After making a deposit and receiving confirmation, you will receive your ticket(s), a receipt, and a copy of our terms and conditions. If you need a new copy of your ticket, please contact us via email before the tour.

Service Refund Policy: At our Tour Company we are committed to providing high-quality services to our clients. However, if for any reason you are not satisfied with the services provided, we offer a 100% in-store credit policy for eligible returns. Please note that we do not offer cash refunds for services. All returns will be processed as an in-store credit to be used towards future services.

Eligibility for Refund: Requests for refunds must be made in writing and sent to the Tour Company. The request for refund must include a brief explanation of the reason for the return. The refund request must be made before the start date and time of the tour. The refund request will be reviewed and a response will be issued within 1-120 days of receipt.

In-Store Credit: In-store credits will be issued within 120 days of receipt and review of the request for refund. In-store credits are valid for one year from the date of issue and can be used towards any future services provided by the tour company. In-store credits are non-refundable and cannot be redeemed for cash.

Cancellation Policy: The Tour Company reserves the right to cancel tours, activities, or transportation in the event of unsafe conditions or unforeseen circumstances. In case of guest cancellations, no discounts or refunds will be provided for requested services that are canceled or not used by the guest.

Please note that the images, photos, and videos used in our advertising materials are for illustration purposes only and may not be an exact representation of the product. The Tour Company reserves the right to change product images and specifications at any time without notice. Our promotional and marketing materials are meant to give you an idea of the products we offer, but they are not binding in detail. The content of other websites linked to through hyperlinks is for informational purposes only. By agreeing to our terms, you acknowledge that your understanding of the tour, activity, or rental is based on these illustrative materials and may not be an exact representation of the actual product. All rights are reserved by the Tour Company.

Customers agree to communicate in good faith with the Tour Company at all times. In the event of a refund request, complaint, disagreement, or dispute, customers agree to immediately notify the tour company in writing and to allow the company reasonable time to respond and resolve the issue. To ensure a resolution is reached, customers are expected to engage in a fair and respectful dialogue before making any negative comments on social media. This dialogue should be professional, free from insults, accusations, and prejudice, and respectful in tone from both parties.

The customer acknowledges that participating in tours can involve significant risks to health and safety. The customer assumes all risks and releases the tour company from any claims or causes of action arising from damages, injuries, or death resulting from such risks. The customer agrees not to hold the tour company, its authorized agents, local operators, or subcontractors responsible or liable for any physical or mental damages, injuries, or death resulting from participation in tours, activities, or transport.

Accommodations, transportation, activities, and other tour components will be provided by local suppliers chosen by the Tour Company. It's important to note that standards for these services may vary from those in the client's home country. The Tour Company will always strive to choose reputable suppliers and comply with local health and safety regulations. The terms and conditions of these suppliers will be applicable to their respective components and will also be incorporated into these Terms and Conditions. The Tour Company's liability will not exceed that of any supplier. The quality of the tour components will be evaluated based on local regulations and standards.

The client acknowledges that this type of travel requires flexibility and may allow for changes to the itinerary made by the Tour Company. The client understands that the tour, activities, equipment, transportation, routes, schedules, amenities, and mode of transport may change without notice due to various circumstances, such as weather, strikes, pandemic restrictions, and unexpected events. The Tour Company will make reasonable efforts to adjust to such circumstances, but they are beyond its control.

By booking a tour with the Tour Company, the client agrees to act in good faith and follow the guidance of the tour leader or designated representative at all times. The client must abide by all local laws and regulations during their travels and inform the Tour Company of any medical conditions that may impact their participation in tour activities. The client is responsible for any costs incurred due to damage or theft of facilities during their tour, and must take necessary measures to ensure their own safety, including following posted health and safety warnings. The Tour Company's decision on all matters related to safety and well-being is final and its liability will not be affected by any failure on the part of the client to comply with these terms.

The client grants permission for the Tour Company to take and use photographs, videos, and images of the company's products and services, including individual and group participation, for marketing purposes. The client acknowledges that these images may be used for advertising or illustration, but their name will only be used if attributed to them personally. The client agrees not to take legal action against the Tour Company or photographer for the use of these images and releases the photographer from any claims or liabilities.

The client acknowledges that the "service" provided by the Tour Company includes customer service, tourism, and concierge services, and all communication, including confidential pricing and privileged customer service and concierge emails, chats, and phone calls, are considered part of this service. The client understands that the service is time-based and cannot be reversed, and includes communication with guests, arranging tours and activities, preparing details and instructions, checking availability, confirming tours and transport, and communicating with tour and activity providers. By requesting and engaging in the Tour Company's customer service, the client agrees that the service has been provided.

The client acknowledges that all credit card payments made to the Tour Company are final and binding. Any attempt to initiate a credit card dispute or chargeback will be considered a breach of the agreement between the client and the Tour Company. The client agrees to retract and close any open disputes immediately in favor of the Tour Company and its authorized agents. If the client proceeds with a credit card dispute or chargeback, they will be held responsible for all associated costs and fees, including but not limited to legal fees, collection fees, interest payments, travel expenses, and penalties imposed by the issuing bank.

No discounts or refunds will be offered for missed or unused services that are due to circumstances beyond our control, such as weather, traffic, missed start times, late arrival, or any other factors on the ground. This also applies to situations where the client is at fault. The Tour Company and its authorized agents will not be held responsible for these missed or unused services.

Tours and activities are priced in USD cash. Credit card payments may not always be available at the tour start point, and if they are accepted, a transaction fee ranging from 6% to 28% or more may apply. You may also be asked to provide a government-issued photo ID. Due to high fees and the risk of chargeback fraud, local providers and guides may be cautious about accepting credit card payments in the regions we serve.